FAQ

Q: Is my packaging discreet?
A: Yes. Every order ships in a plain, unmarked box with no brand name visible.

Q: How long does delivery take?
A: 3–5 days within France. 5–10 days across Europe.

Q: Can I return a product?
A: Unopened items can be returned within 14 days. For hygiene reasons, opened intimate products cannot be returned.

Q: Is my payment secure?
A: Yes. All transactions are 256-bit SSL encrypted.

Q: Who can see my purchase on my bank statement?
A: Your statement will show a discreet billing name, not ApieNova.

Q: What sizes do you carry?
A: Lingerie is available XS through 3XL depending on the item.